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I have recently been preparing a series of white papers (briefs) on several subjects business frequently struggles with. I am also tackling these subjects in a book I am writing about business improvement.
These briefs may help you come to a better understanding of the landscape you are entering when starting out on business improvement, crm, web site or custom application projects. The briefs are all free. Initial briefs are available from this article. More in-depth white papers will be available over time when you register in order to access them.
Best regards,
Steve Barnes
Download the briefs...
Improve Your Business
Customer Relationship Management
Web Development
Remember, if you need obligation free advice, please call Steve Barnes on 0423 311 839.
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In addition to my own briefs, there are some wonderful papers available from educational, research and standards bodies; and sometimes other commercial organisations. Here are a few.
Process Modeling Notations and Workflow Patterns
BPMN and Business Process Management
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