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SugarCRM Announces Sugar 5.1 General Availability |
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an extract from the general announcewment at sugarcrm.com...
Delivers Enhanced Enterprise Reporting and Wireless Features
SugarCRM's user base consists of over 400,000 users on 50,000 installations in 195 countries.
Cupertino, Calif. (August 27, 2008) - SugarCRM Inc., the world's
leading provider of commercial open source customer relationship
management (CRM) software, today announced the general availability of
Sugar 5.1, which includes new reporting and wireless capabilities for
SugarCRM. The new reporting and analytics engine provides SugarCRM
users with improved insight into sales effectiveness and customer
behavior. Revamped wireless capabilities deliver the feature-rich
SugarCRM user experience on mobile phones, including support for the
popular BlackBerry® and iPhone™ smartphones.
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BPMN is the glue that contexts process in the business |
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BPMN's BPM diagram is a multi-dimensional notation,
providing the richness of all the Zachman dimensions for us to model
in one diagram. This means we may have representations of who (role),
how (activity), what (deliverables and data stores), when (event),
and where (location) in one diagram. It is thus the "glue" that
cements together disparate but related concepts into a succinct
representation of an process, from where we may branch out to examine
the related artefacts in each dimension in more detail. I commend
BPMN to you as the leading example of holistic business and system
modelling in the world today.
If you would like ot explore more of how you can effectively model your business processes, visit www.bpmn.org to find out more, or call Steve in Australia on +61 (0) 423 311 839 to ask about education and mentoring in this important discipline.
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How well do you know your customers? |
 Businesses are struggling to market
themselves effectively to customers both online and offline, according
to research unveiled by Microsoft. Small and
medium-sized businesses are struggling to keep on top of their
marketing strategies both online and offline, according to new research
commissioned by Microsoft.
The study found that 84% believe marketing is becoming more challenging
due to the growing complexity of customer needs and revealed that most
businesses are ill-equipped to cope with these demands.
Nearly three-quarters of those polled (74%) admitted using
unsophisticated customer relationship management (CRM) tools in an
attempt to deal with customer needs while an alarming 90% admitted they
needed to get a better understanding of customer requirements.
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Technology Leaders Join OpenID Foundation to Promote Open Identity Management |
Technology Leaders Join OpenID Foundation to Promote Open Identity Management on the Web
OpenID Foundation to help drive Internet user single sign-on technology.
CORVALLIS, Ore. — Feb. 7, 2008 — The
OpenID Foundation today announced that Google (Nasdaq:GOOG), IBM (NYSE:
IBM), Microsoft Corp. (Nasdaq: MSFT), Verisign (Nasdaq:VRSN) and Yahoo!
(Nasdaq: YHOO) have joined as its first corporate board members.
With
these companies’ deep expertise in Internet and security technology,
the OpenID Foundation strengthens the industrywide effort to empower
users with portable Web identities, or OpenIDs. This effort helps
ensure the evolution of an open and interoperable Internet that helps
people take control of how their personal information is used online
and helps online businesses attract and retain more users by
simplifying and securing the management of digital identities.
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 OpenID is the decentralized, lightweight protocol for single sign-on
and portable identity that is causing a massive disruption in today’s
internet. More than 8,000 Web sites currently accept OpenID, a figure
growing by five percent week over week, and many of the world’s leading
companies, including Google Blogger, AOL, VeriSign, France Telecom and
Sun Microsystems have adopted or announced support for OpenID enabling
over 160 million users. As of 7th February 2008, yet more companies are on board!
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What's 'Hot' in CRM Applications in 2008 |
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According to Gartner Group , The CRM applications generating the most interest in 2008 are more-collaborative and analytical CRM, rather than traditional, operational CRM. They're often implemented as enhancements to established, operational CRM implementations, and almost always to support business growth.
Businesses are recognising their customers, capturing and managing customer information; and analysing and using that information to their benefit.
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Amazon Elastic Compute Cloud (Amazon EC2) - Beta |
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"THE CLOUD" is becoming trendy terminology. It's evocative, I have to say, in that it's "up there " somewhere! Amazon is doing amazing things with computing and storage concepts in their cloud! Read on...
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